nustr Privacy Policy

1. Introduction

nustr ("we", "us", "our", or the "Platform") operates the online gaming website accessible at nustr.cam (the "Site"). We are committed to protecting the privacy and personal data of all individuals who access or use the nustr Platform, including registered account holders, visitors who browse the Site without registering, and any other persons whose personal information we may process in the course of operating our business (collectively, "you" or "Users").

This Privacy Policy (the "Policy") describes: the categories of personal data we collect; the purposes for which we process that data; the legal bases on which we rely to do so; the circumstances under which we may share your data with third parties; the period for which we retain your data; the security measures we implement to protect your data; and the rights you have in relation to your personal data.

nustr processes personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (the "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. By registering for a nustr account, depositing funds, or otherwise using the nustr Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection, use, and processing of your personal data as described herein.

2. Personal Data We Collect

2.1 Data You Provide Directly

When you interact with the nustr Platform, you voluntarily provide us with certain categories of personal data, including but not limited to:

• Registration data: Your full legal name, date of birth, mobile number, and email address, provided when you create a nustr account;
• Identity verification data: Copies of government-issued identification documents such as a Philippine passport, driver's license, UMID, PhilSys ID, or SSS ID, including your photograph, ID number, and any other details appearing on those documents;
• Financial data: GCash account number, Maya (PayMaya) account number, bank account details (including BPI, BDO, Metrobank, and other Philippine banks), and transaction history associated with deposits and withdrawals on the nustr Platform;
• Communication data: The content of any messages, inquiries, complaints, or feedback you send to nustr support via live chat, email, or any other channel;
• Responsible gaming data: Any information you provide when setting deposit limits, session time alerts, or requesting self-exclusion from the Platform.

2.2 Data Collected Automatically

When you access or use the nustr Platform, certain technical and usage data is collected automatically through our servers, analytics systems, and cookies. This includes:

• Device and connection data: Your IP address, browser type and version, operating system, device model, mobile network, and screen resolution;
• Geolocation data: Your approximate geographic location, derived from your IP address and, where applicable, GPS or network-based location signals, used to verify that you are physically located within the Philippines as required by our licensing obligations;
• Usage and behavioral data: Pages viewed, games played, wagers placed, session duration, click paths, search queries, and other interactions with the Platform;
• Transaction logs: Timestamps, amounts, game identifiers, and outcomes for all deposits, withdrawals, and wagers processed through your nustr account.

2.3 Data from Third Parties

nustr may also receive personal data about you from third-party sources in limited circumstances, including:

• Payment processors and e-wallet providers (such as GCash and Maya) for the purpose of verifying deposit and withdrawal transactions;
• Identity verification service providers engaged to assist with Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance;
• Fraud prevention and security service providers who assist nustr in detecting and preventing fraudulent activity on the Platform;
• Regulatory authorities and law enforcement agencies, to the extent required by applicable law.

3. How We Use Your Personal Data

nustr uses the personal data we collect for the following purposes:

• Account creation and management: To register your nustr account, verify your identity, and maintain accurate account records;
• Platform operation and service delivery: To process deposits and withdrawals, settle wagers, manage your account wallet, and provide access to all games and features on the nustr Platform;
• Age and identity verification: To confirm that you meet the minimum age requirement of 21 years and to satisfy our KYC obligations under PAGCOR guidelines and the Anti-Money Laundering Act;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, identity theft, and other forms of abuse or illegal activity on the Platform;
• Legal and regulatory compliance: To comply with the requirements of applicable Philippine law, including the Data Privacy Act of 2012, the Anti-Money Laundering Act of 2001 (RA 9160, as amended), PAGCOR regulatory requirements, and any orders or directives issued by the NPC, AMLC, or other competent authorities;
• Customer support: To respond to your inquiries, resolve complaints, and provide technical assistance;
• Responsible gaming: To administer deposit limits, session alerts, loss limits, and self-exclusion requests, and to monitor for signs of problem gambling as part of our responsible gaming programme;
• Marketing and promotions: To send you information about nustr bonuses, promotions, and new games, where you have consented to receive such communications or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time by contacting nustr support;
• Platform improvement: To analyze usage patterns, identify bugs and performance issues, and improve the functionality and user experience of the nustr Platform;
• Dispute resolution: To investigate and adjudicate disputes concerning game outcomes, transactions, or other matters relating to your nustr account.

4. Legal Bases for Processing

nustr processes your personal data on the following legal bases, as recognized under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Consent: Where you have given your freely given, specific, informed, and unambiguous consent to the processing of your personal data for a particular purpose, such as receiving marketing communications;
• Contract performance: Where processing is necessary for the performance of the contract between you and nustr — namely, the Terms and Conditions governing your use of the Platform;
• Legal obligation: Where processing is necessary for nustr to comply with a legal obligation, including KYC and AML requirements, data retention obligations, and reporting duties to regulatory authorities;
• Legitimate interest: Where processing is necessary for purposes of nustr's legitimate interests — such as fraud prevention, security monitoring, and Platform improvement — provided that such interests are not overridden by your fundamental rights and freedoms.

5. Sharing Your Personal Data

5.1 Service Providers and Data Processors

nustr engages trusted third-party service providers to assist in operating the Platform. These providers process personal data strictly on our behalf and under our instructions, subject to contractual data processing agreements that impose confidentiality and security obligations. Categories of service providers include:

• Payment processors and e-wallet providers (GCash, Maya, BancNet, and affiliated banking networks);
• Identity verification and KYC/AML compliance providers;
• Cloud hosting, server infrastructure, and cybersecurity service providers;
• Customer support and live chat platform providers;
• Analytics and fraud detection tool providers;
• Game software providers and studios whose games are offered on the nustr Platform (personal data shared with game providers is limited to the minimum necessary for game delivery and fairness verification).

5.2 Regulatory Authorities and Law Enforcement

nustr may disclose your personal data to Philippine government agencies, regulatory bodies, law enforcement authorities, and courts where required to do so by law, or where we have a good-faith belief that such disclosure is necessary to: comply with a legal obligation or court order; respond to a lawful request by public authorities; protect the rights, property, or safety of nustr, our users, or the public; or prevent, detect, or investigate fraud, money laundering, or other illegal activity.

Such disclosures may include reports to the Anti-Money Laundering Council (AMLC), submission of information to PAGCOR, and cooperation with the National Privacy Commission (NPC) in the event of a data breach or privacy complaint.

5.3 Business Transfers

In the event that nustr undergoes a merger, acquisition, restructuring, or sale of all or part of its business or assets, your personal data may be transferred to the acquiring or successor entity as part of such transaction. nustr will take reasonable steps to ensure that any such transfer is subject to appropriate confidentiality and data protection safeguards.

5.4 No Sale of Personal Data

nustr does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Any sharing of personal data is limited to the purposes described in this Policy.

6. Data Retention

nustr retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including satisfying applicable legal, regulatory, tax, accounting, and reporting obligations. The following general retention periods apply:

• Account data and identity documents: Retained for a minimum of five (5) years from the date of account closure or last transaction, in accordance with the record-keeping requirements of the Anti-Money Laundering Act and PAGCOR regulations;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Customer support records: Retained for a minimum of three (3) years from the date of resolution of the relevant inquiry or complaint;
• Marketing preferences: Retained until you withdraw your consent or opt out of marketing communications;
• Technical and usage logs: Retained for a period of up to two (2) years, unless a longer retention period is required for security or legal purposes.

After the applicable retention period has elapsed, personal data will be securely deleted or anonymized in a manner that prevents re-identification.

7. Data Security

nustr takes the security of your personal data seriously. We implement a comprehensive set of technical, organizational, and physical security measures designed to protect your data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the nustr Platform is protected using 256-bit SSL/TLS encryption. Sensitive data at rest, including financial information and identity documents, is encrypted using industry-standard algorithms;
• Access controls: Access to personal data is restricted to nustr personnel and authorized service providers who have a legitimate need to process that data in connection with their role or engagement. All access is subject to role-based permissions, multi-factor authentication, and audit logging;
• Secure infrastructure: The nustr Platform is hosted on security-certified cloud infrastructure with regular vulnerability assessments, penetration testing, and patch management processes;
• Staff training: nustr personnel who handle personal data receive regular training on data privacy obligations and security best practices;
• Incident response: nustr maintains a data breach response plan. In the event of a personal data breach that is likely to pose a risk to your rights and freedoms, nustr will notify the National Privacy Commission and, where required, affected individuals, within the timeframes prescribed by the Data Privacy Act and its Implementing Rules.

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. While nustr strives to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. You are responsible for keeping your nustr account credentials confidential and for using the Platform on a secure, private device and network.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. nustr uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to operate and improve the Platform, to analyze how Users interact with our Site, and to deliver a personalized experience.

8.2 Categories of Cookies We Use

• Strictly necessary cookies: These cookies are required for the nustr Platform to function correctly. They enable core features such as session management, login authentication, and secure payment processing. These cookies cannot be disabled without impairing the functionality of the Platform;
• Performance and analytics cookies: These cookies collect information about how Users interact with the nustr Site — such as which pages are visited most frequently and whether any errors occur — to help us improve Platform performance and user experience;
• Functional cookies: These cookies remember your preferences, such as your language settings, to provide a more personalized experience on subsequent visits;
• Security cookies: These cookies help nustr detect and prevent fraudulent activity, bot access, and abuse of the Platform.

8.3 Managing Cookies

Most web browsers are configured to accept cookies by default. You may configure your browser settings to refuse all cookies or to alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of the nustr Platform and may prevent you from accessing certain features, including the ability to log in to your account or complete financial transactions. nustr's use of strictly necessary cookies cannot be disabled through browser settings without impairing your ability to use the Platform.

9. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data processed by nustr:

• Right to be informed: You have the right to be informed that your personal data is being processed, including the purposes, the identity of the personal information controller, and the scope and method of processing;
• Right of access: You have the right to request a copy of the personal data nustr holds about you and information about how it is processed;
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data nustr holds about you;
• Right to erasure or blocking: You have the right to request deletion or suspension of processing of your personal data where it is unlawfully processed, is no longer necessary for the purpose for which it was collected, or where you withdraw your consent (and no other legal basis applies);
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation where processing is based on legitimate interests;
• Right to data portability: You have the right to receive personal data you have provided to nustr in a structured, commonly used, and machine-readable format, where processing is carried out by automated means;
• Right to damages: You have the right to claim compensation if you suffer damage as a result of inaccurate, incomplete, outdated, or unlawfully processed personal data;
• Right to lodge a complaint: You have the right to file a complaint with the National Privacy Commission (NPC) if you believe that nustr has violated your data privacy rights.

To exercise any of the rights listed above, please contact nustr's Data Protection Officer by email at [email protected]. nustr will respond to your request within a reasonable timeframe and in any event within the period prescribed by the Data Privacy Act and NPC issuances. nustr may request additional information to verify your identity before acting on any privacy rights request.

10. Children and Minors

The nustr Platform is strictly intended for use by adults aged 21 years or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. nustr does not knowingly collect, use, or retain the personal data of individuals under the age of 21. If nustr becomes aware that it has inadvertently collected personal data from a person under 21 years of age, it will take immediate steps to delete such data and close the relevant account.

If you are a parent or guardian and you believe that your child has provided personal data to nustr without your consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

11. Third-Party Links and Platforms

The nustr Platform may, from time to time, reference or link to third-party websites, services, or content (including game software providers and payment processors). This Privacy Policy applies solely to personal data processed by nustr in connection with the nustr Platform and does not extend to any third-party websites or services. nustr is not responsible for the privacy practices of third-party websites, and we encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy

nustr reserves the right to amend or update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the features and functionality of the Platform. The revised Policy will be published on the nustr website with an updated "Last Updated" date. Where changes are material, nustr will provide additional notice through in-platform notifications or email, as appropriate.

Your continued use of the nustr Platform following the publication of any revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the revised Policy, you should stop using the Platform and contact nustr support to request account closure.

13. Contact Us and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way nustr processes your personal data, please contact our Data Protection Officer at: [email protected]

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe your data privacy rights have been violated. Information about the NPC and its complaint procedures is available through official Philippine government channels.

Acknowledgment: By registering for a nustr account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.